Customers

LGC recognises that in its customers’ eyes, it is only ever as good as its last job. Working in proper professional partnership with customers is one of the keys to success, ensuring that:

Turnaround times are properly aligned with demands placed on customers themselves
Services are delivered to impeccable quality standards, reducing the need for duplication and so all results can automatically be relied upon
Innovation is targeted on those areas which seem likely to meet the most urgent emerging demands on customers
Services are sufficiently focused and streamlined to assist customers to keep within their budgets
Alternative strategies are proposed where it is thought these might be more effective in answering customers questions
Regular information about service performance is provided to customers so there are no surprises.

To assist in the creation and development of customer partnerships, LGC Forensics engages with its customers at a number of different levels and in a wide variety of ways.

These range from routine customer account management to hosting customer focus panels, providing training and technology awareness updates to supporting and sponsoring specific customer events.

LGC Forensics customers include:

UK, German and other international police forces
Coroners
The courts
Armed forces
Government departments
Healthcare organisations
Local authorities
Detention centres
Insurance companies
Commercial corporations
Private individuals.